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Terms of Service

Effective August 10, 2026 · Last updated August 10, 2026

This is the agreement between you and DearConvert. It covers your account, what you pay, what you are allowed to publish, how we handle content that breaks the rules, and how either of us can end the relationship.

1. Accepting these terms

By creating an account or using DearConvert you agree to these terms, to our Acceptable Use Policy, and to our Privacy Policy. Those documents form part of this agreement. If you are agreeing on behalf of a company or client, you confirm you are authorised to bind them.

If you do not agree, do not use the service.

2. What DearConvert does

DearConvert lets you build landing pages and forms, publish them to a DearConvert subdomain or your own domain, collect form submissions, run A/B tests, and route submissions to other tools you connect. We host the pages you publish and store the submissions you collect.

You must be at least 16 years old and legally able to enter a contract.

3. Your account

You are responsible for your account credentials and for everything done under your account. Keep your password secure and tell us promptly if you think someone else has access.

Accounts are organised as an organization containing one or more workspaces. Organization owners and admins can invite people and set their roles. If you invite someone, including a client, you are responsible for what they do in the workspaces you give them access to.

You may not share a single account to give unrelated businesses access in place of separate subscriptions.

4. Plans, trials and limits

Current plans, prices and limits are on our pricing page, which forms part of this agreement.

• Free plan. Free for as long as you want it, subject to its limits.
• Trial. New organizations get 14 days of Pro features with no credit card. When the trial ends, if you have not subscribed, the account moves to the Free plan. Pages beyond the Free plan's published-page limit stay in your account but may stop being served.
• Leads. Paid plans include a monthly allowance of leads, meaning form submissions. Traffic, page views and team members are not metered.
• Going over your lead allowance. We keep collecting. Leads above your allowance are stored and held rather than delivered, and they are released into your inbox and your connected tools when you upgrade. We do not charge overage fees. Spam that our filters catch does not count against your allowance. We may stop accepting new submissions if a very large backlog of held leads builds up, and we will warn you before that happens.
• Price lock. Your plan price stays the same for as long as your subscription is continuously active. If we change list prices, existing subscribers keep the rate they signed up at. Moving between plans means the new plan's current price applies.

5. Billing, renewal and cancellation

Paid plans are billed in advance through our payment provider, monthly or annually depending on the cycle you choose. Prices are in US dollars and exclude any taxes that apply to you unless stated otherwise.

Automatic renewal. Subscriptions renew automatically at the end of each billing period at the same price and cycle, until you cancel. You are authorising that recurring charge when you subscribe.

Cancelling. You can cancel at any time from Settings then Billing in the app. Cancellation takes effect at the end of the period you have already paid for, so you keep access until then. After that the account moves to the Free plan and its limits apply. We do not delete your content when you downgrade, but pages over the Free limit may stop being served.

Failed payments. If a payment fails we may retry it and will email you. If it stays unpaid we may suspend paid features until it is resolved.

6. Refunds

Our refund position is set out in full on our Refund and Cancellation Policy page, which forms part of this agreement.

7. Your content and your data

You own your content. The pages, forms, copy, images and other material you upload or create stay yours. The leads you collect are yours. We do not claim ownership of any of it.

You give us the permission we need to run the service: to store, copy, adapt technically, and publicly serve your content so that visitors can see your pages, and to send your submissions to the destinations you configure. That permission exists only to operate DearConvert for you and ends when you delete the content or close your account, subject to backups rolling off.

You confirm that you have the rights to everything you publish, including images and fonts, and that publishing it does not infringe anyone else's rights.

We do not use your leads for our own purposes. We do not sell them, market to them, or use them to train models.

8. What you may not publish

The detailed list is in our Acceptable Use Policy. In summary, you may not use DearConvert to publish or do anything illegal, deceptive or harmful, including phishing or credential harvesting, impersonating anyone, distributing malware, running fraudulent schemes, publishing content that sexually exploits anyone, harassing people, collecting personal data without a lawful basis or proper notice, collecting data from children, sending unsolicited email to lists you did not obtain properly, or interfering with the security or operation of our service.

These restrictions apply to every page, form, popup and file you publish through us, and to any workspace you control, including client workspaces.

9. How we moderate content

We want to be transparent about this, because you are trusting us to host things on your behalf.

We do not pre-screen or generally monitor what you publish. We have no obligation to review your pages before they go live, and we do not.

How content comes to our attention. Through reports submitted via our report abuse page, copyright notices under our copyright policy, reports from providers such as our hosting, security or email partners, requests from authorities, and limited automated signals we may run at publish time to detect phishing and similar abuse.

What we can do. Where we conclude that content breaks the law or this agreement, we may remove or unpublish the page, disable a form, restrict a feature, suspend the workspace, or suspend or close the account. We aim to act proportionately and to choose the narrowest measure that addresses the problem, though for clear cases of phishing, fraud or content that endangers people we will act immediately and without warning.

Human and automated decisions. Removal decisions are made by a person. Automated signals may flag content for review but do not by themselves close accounts.

You will be told why. If we remove, disable, restrict or suspend anything of yours, we will send you a statement of reasons explaining what we acted on, the legal or contractual ground we relied on, the facts we relied on, whether automated means were involved, and how to contest it. You can reply to that notice to ask us to reconsider, and we will look at it again. If you believe we acted wrongly you may also have the right to pursue the matter through a court or other dispute resolution body.

Repeat problems. Accounts that repeatedly publish infringing or unlawful content will be closed.

10. Copyright complaints

If you believe content published through DearConvert infringes your copyright, our notice and counter-notice process, and our designated agent's contact details, are on our Copyright and DMCA Policy page.

11. Privacy and data protection

Our Privacy Policy explains how we handle personal data.

For the personal data in your form submissions, you are the controller and we act as your processor. Our Data Processing Agreement governs that and forms part of this agreement. You are responsible for having a lawful basis for collecting the data, for giving visitors the notices they are entitled to, and for the settings you choose, including any tracking or conversion integrations you switch on.

If you enable advertising integrations such as Meta's Conversions API, you are responsible for meeting the relevant platform's own terms and for obtaining any consent required in the places your visitors are.

12. Integrations and third-party services

You can connect DearConvert to other services. Those services are not ours, we do not control them, and your use of them is governed by your own agreement with them. If a third-party service changes or stops working, we will do what we reasonably can, but we are not responsible for their availability or their handling of your data once it reaches them.

13. Export and leaving

You can export your leads as CSV at any time while your account is active. If you decide to move to another provider or bring things in-house, we will not put commercial, technical or contractual obstacles in your way, and on request we will help you retrieve the content and data you have in the service in a usable format within a reasonable period. We do not charge a fee for getting your own data out.

14. Availability

We work hard to keep DearConvert up, and published pages are served from a global edge network specifically so they stay fast and available. That said, we do not currently offer a contractual uptime commitment or service credits, and we would rather say so plainly than advertise a number we have not committed to. We may need to take the service down for maintenance, and we will try to keep that brief and, where planned, to tell you first.

15. Our intellectual property

DearConvert, our software, our templates, our documentation and our branding remain ours. You may use the templates we provide to build your own pages, including for clients. You may not copy, resell or redistribute the platform itself, reverse engineer it, use it to build a competing product, or use our name or logo in a way that suggests we endorse you without our written permission.

Paid plans let you remove the "Made with DearConvert" badge from your published pages. On the Free plan the badge stays.

16. Suspension and termination

You can stop using DearConvert whenever you like and ask us to delete your account.

We may suspend or close your account if you materially breach this agreement or the Acceptable Use Policy, if your payment stays unresolved, if we are required to by law, or if your use puts our service or other customers at risk. Except where the problem is urgent or unlawful content is involved, we will normally tell you what is wrong and give you a chance to fix it first.

When an account closes, your published pages stop being served and we delete your content and data within a reasonable period, subject to anything we must keep by law and to backups rolling off. Export what you need first.

17. Disclaimers

DearConvert is provided as it is and as available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not promise that the service will be uninterrupted or error free, that it will meet every requirement you have, or that using it will produce any particular number of leads, conversions or revenue. Conversion results depend on your offer, your traffic and your market.

Nothing here excludes liability that cannot lawfully be excluded, and if you are a consumer, your statutory rights are unaffected.

18. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost goodwill, even if warned they were possible.

Our total liability arising out of or relating to this agreement is limited to the greater of the amount you paid us in the twelve (12) months before the event giving rise to the claim, or USD 100.

19. Your indemnity to us

You agree to defend, indemnify and hold us harmless from claims, damages, losses and reasonable costs, including legal fees, arising from content you publish through DearConvert, your use of the service in breach of this agreement or the Acceptable Use Policy, your collection or use of personal data through forms you create, or your infringement of anyone's intellectual property or other rights.

This is the clause that matters most in practice: what you publish is your responsibility, and if it causes a claim against us, it lands with you.

20. Changes to the service and these terms

We are actively building DearConvert, so features will change and improve. We will not remove a material feature you are paying for without telling you.

We may update these terms. For material changes we will update the date at the top and notify customers by email at least 14 days before they take effect. Continuing to use the service after that means you accept the new version. If you do not accept it, you can cancel before it takes effect.

21. Governing law and disputes

This agreement is governed by the laws of India, and the courts at Erode, Tamil Nadu, India have exclusive jurisdiction, except that if you are a consumer you may have the right to bring proceedings in the courts where you live and to rely on the consumer protection law of your own country.

Before starting formal proceedings, please email us. Most problems are faster to fix that way, and we would rather fix them.

22. Contact

DearConvert is operated by Shiva Guru Balaji S, an independent software developer operating as a sole proprietor in India, from 43b/1 Poosari Thottam, Soolai, Erode 638004, Tamil Nadu, India.

• General and billing: team@dearconvert.com
• Legal notices: team@dearconvert.com
• Abuse and illegal content: report abuse