Report abuse or illegal content
If you have found a page published through DearConvert that is harmful or illegal, tell us and we will look at it. Anyone can report. You do not need a DearConvert account, you do not need to be the person affected, and you do not need to explain the law to us. A URL and a sentence about what is wrong is enough to get started.
Customers build pages with DearConvert and publish them on a dearconvert.page subdomain or on their own domain. We host that content, we do not write it, and we do not pre-screen it. Reports like yours are one of the main ways we find out that something is wrong.
1. What to report
Anything on this list. If what you have found is not on the list but feels wrong, send it anyway and let us judge.
| What you found | Where to send it |
|---|---|
| Phishing or a fake login page. A page pretending to be a bank, a brand or a login screen in order to capture passwords or card details. | team@dearconvert.com Marked urgent |
| A scam or fraudulent offer. Fake investment returns, advance fee schemes, goods that will never ship, fake giveaways. | team@dearconvert.com |
| Malware or harmful downloads. A page distributing malicious files, or linking to them. | team@dearconvert.com Marked urgent |
| Impersonation of a brand or a person. A page passing itself off as your company, your product or you. | team@dearconvert.com |
| Illegal content. Content that breaks the law where it is published or where it is aimed, including content that exploits or endangers children. | team@dearconvert.com Marked urgent |
| Harassment or threats. A page targeting a person, or threatening violence. | team@dearconvert.com |
| Spam from a DearConvert form or page. Unsolicited email or messages triggered by a form or page hosted with us. | team@dearconvert.com |
| A privacy or personal data concern. Your details were collected without a basis, or you want data corrected or deleted. | Data request page |
| Copyright infringement. Your text, images, video or design republished without permission. | Copyright and DMCA Policy |
| Trademark or other IP. Your mark or brand used without permission, where it is not a copyright claim. | team@dearconvert.com |
The full list of what customers are not allowed to publish is in our Acceptable Use Policy. You do not need to cite it in your report.
2. How to report
Include as much of this as you can. The first two items are the ones we genuinely cannot work without.
- The full URL of the page. Copy it from your browser's address bar, including
https://and everything after the domain. If several pages are involved, list them all. - What specifically is wrong. A sentence or two. "This is a fake login page for my bank" tells us more than "this is fraud".
- Any evidence you have. Screenshots, the email or message that led you to the page, headers if you have them, and the date and time you saw it. Pages can be edited or taken down, so a screenshot often makes the difference.
- Whether anyone is at immediate risk. Say so at the top of your email. We look at these first.
- How to reach you if we need more detail, and whether you are reporting on your own behalf or for an organization.
You can ask to stay anonymous. Say so in your report and we will not pass your identity to the customer unless the law requires us to. Be aware of the trade-off: if we cannot come back to you with questions, and the report needs more detail to act on, we may not be able to take it further. Copyright notices are different, because the law requires your contact details in the notice itself and we have to forward them. That is explained on the DMCA page.
3. Where to send it
Abuse and illegal content: team@dearconvert.com
Put the page URL in the subject line. If people are at risk, start the subject with the word URGENT. This address is monitored by a person, not by a bot that files your message and never opens it.
If you would rather not use email, our contact page reaches the same team, but the abuse address is faster.
4. What happens after you report
- We confirm we received it, normally within 2 business days.
- A person reviews it. We check the page against our Acceptable Use Policy and against the law. Removal decisions are made by a human being. We may use automated signals to flag content, but they do not close accounts on their own.
- We take the narrowest measure that fixes the problem. Depending on what we find, that can mean unpublishing a single page, disabling a form, restricting a feature, suspending a workspace, or closing the account. We do not reach for the biggest lever first.
- We tell the customer why, and let them contest it. They receive a statement of reasons and can ask us to reconsider.
- We tell you the outcome where we can. Sometimes we cannot share details, because of privacy obligations to the customer or because an authority has asked us not to. In that case we will at least confirm that the report was reviewed and closed.
Being honest about timing. We are a small team and we do not have staff on duty around the clock, so we are not going to promise you a response within an hour. Our target is to acknowledge reports within 2 business days and to reach a decision on a straightforward case within 5 business days. Complicated cases take longer, and we will say so rather than leave you waiting.
Some cases jump the queue. Reports involving a risk to a person's life or safety, content involving children, and clear phishing or fraud are looked at before anything else, and clear phishing or fraud is actioned immediately, without prior warning to the customer.
Bad faith reports. Reporting is free and open, which means it can be abused. If someone repeatedly sends us reports that are plainly unfounded, we may stop processing further reports from them.
5. If someone is in immediate danger
Contact your local emergency services first. Call the police or the relevant emergency number where you or the person at risk are located. We cannot dispatch help, and we cannot act as fast as they can.
Then send us the report so we can deal with the page itself. We cooperate with law enforcement and with competent authorities, and where we suspect a serious criminal offence involving a threat to the life or safety of a person, we may report it to the relevant authorities ourselves, along with the information we hold about the content and the account behind it.
6. Contact point for authorities
This section is the single electronic point of contact for authorities of European Union member states, the European Commission and the European Board for Digital Services, for matters relating to content published through DearConvert.
- Electronic address for orders and requests: team@dearconvert.com
- Postal address: Shiva Guru Balaji S, 43b/1 Poosari Thottam, Soolai, Erode 638004, Tamil Nadu, India
- Languages we can be contacted in: English
- Legal representative in the European Union: Shiva Guru Balaji S, 43b/1 Poosari Thottam, Soolai, Erode 638004, Tamil Nadu, India
Please state the legal basis for your order or request, identify the exact content by URL, and tell us where to send our response and any acknowledgement. We will confirm receipt and give effect to a valid order in line with the law that applies to it, and we will tell you what action we took and when.
Other legal notices, including service of process and requests for information from private parties, should also go to team@dearconvert.com. Copyright notices go to the designated agent on our DMCA page instead.
7. Contact point for users
Users and reporters can reach us at these addresses. Both go to a person, and neither is automated-only. We do not require you to use a chatbot or a self-service portal to reach a human.
- Abuse and illegal content: team@dearconvert.com
- Account, billing and general support: team@dearconvert.com
- Privacy and data requests: team@dearconvert.com, or use the data request page
- Languages we can be contacted in: English
8. If you are the customer whose page was reported
You will hear from us. When we remove, disable, restrict or suspend anything of yours, we send you a statement of reasons that sets out what we acted on, the ground we relied on, the facts behind the decision, whether automated means were involved, and how to contest it.
You can ask us to reconsider. Reply to that notice, or write to team@dearconvert.com, and explain why you think we got it wrong. A person will look at it again. If we were mistaken, we restore the content and tell you. If we uphold the decision, we explain why, and you may still have the right to take the matter to a court or another dispute resolution body.
The full moderation process, including the range of measures we can take and how repeat problems are handled, is in section 9 of our Terms of Service. If the report against you was a copyright notice, the counter-notice route is on the DMCA page.