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Copyright and DMCA Policy
DearConvert lets customers build landing pages and forms and publish them on a dearconvert.page subdomain or on their own domain. That makes us a host for content other people create. We respect copyright, and if someone publishes material through us that infringes your rights, tell us and we will remove it or disable access to it.
This page explains how to send us a copyright notice, how a customer can respond with a counter-notice, and what we do at each step. It follows the process in section 512 of the United States Copyright Act, 17 U.S.C. section 512.
1. How to send a copyright notice
Send your notice in writing to our designated agent below. To be valid under the law, your notice has to include all six of the following. If any of them is missing we may not be able to act, and we will normally write back and tell you what we need.
- Your signature. A physical or electronic signature. Typing your full name at the end of an email counts as an electronic signature.
- The work you own. Identification of the copyrighted work you say is being infringed. If the notice covers several works on one site, a representative list of those works is enough.
- The material you want removed. Identification of the material you claim is infringing, with enough information for us to find it. The single most useful thing you can give us is the full URL of the published page. If the problem is one image or one block of text on that page, say which.
- Your contact details. Your name, mailing address, telephone number and email address, so we and the customer can reach you.
- A good faith statement. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent or the law.
- An accuracy statement under penalty of perjury. A statement that the information in your notice is accurate and that, under penalty of perjury, you are the copyright owner or are authorized to act on the owner's behalf.
Plain email is fine. You do not need a lawyer to send a notice, and you do not need a DearConvert account.
2. Designated agent
Copyright notices and counter-notices should be sent to our designated agent:
Shiva Guru Balaji S
Copyright Agent for DearConvert
43b/1 Poosari Thottam, Soolai, Erode 638004, Tamil Nadu, India
Email: team@dearconvert.com
Email reaches us fastest. Notices sent by post are also accepted at the address above.
3. What we do when we receive a valid notice
- We acknowledge it. We confirm to you that the notice arrived, normally within 2 business days.
- We check that the notice is complete. If an element from the list above is missing, we come back to you rather than acting on an invalid notice.
- We remove or disable access expeditiously. Where the notice is valid, we unpublish the page or disable access to the specific material. We aim to take the narrowest step that fixes the problem, so a single page usually comes down rather than a whole account.
- We tell the customer. We send them a statement of reasons, a copy of your notice including your contact details, an explanation of what we removed and why, and their options, which include sending a counter-notice or resolving it with you directly.
- We keep a record. We log the notice, what we did and when, because repeat notices against the same account matter under our repeat infringer policy.
Decisions to remove content are made by a person, not by an automated filter. We do not pre-screen or generally monitor what customers publish, so a notice from you is often the first we know of a problem.
4. How to file a counter-notice
If your page or material was removed and you believe that was a mistake, or that the material was misidentified, you can send us a counter-notice. Send it to the same agent address above. A valid counter-notice has to include all of the following.
- Your signature, physical or electronic.
- Identification of the material that was removed or disabled, and the location where it appeared before it was removed. The full URL of the page is ideal.
- A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification.
- Your name, mailing address and telephone number.
- A statement consenting to jurisdiction and service. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, of any judicial district in which we may be found, and that you will accept service of process from the person who sent the original notice or from their agent.
What happens next. If your counter-notice is valid, we forward a copy of it to the person who sent the original notice, including the contact details in it, and we tell them we intend to restore the material. If they do not tell us within 10 to 14 business days that they have filed a court action seeking to restrain you from the activity in question, we may put the material back. If they do tell us they have gone to court, the material stays down and the dispute is between you and them.
5. Misrepresentation
Both sides of this process are made under penalty of perjury, and the law has teeth on both sides. Under 17 U.S.C. section 512(f), anyone who knowingly makes a material misrepresentation, either that material is infringing or that it was removed by mistake, can be liable for damages, including costs and lawyers' fees incurred by the other side and by us.
Do not use this process to shut down criticism, a competitor's honest comparison, or content you simply dislike. If a notice is plainly abusive, we may decline to act on it and will say why.
6. Repeat infringers
We operate a repeat infringer policy. Where an account is the subject of repeated valid copyright notices, we terminate it. We take into account whether notices were withdrawn or successfully countered, so a single disputed notice does not by itself count against a customer. Termination means published pages stop being served and the account is closed.
The wider set of measures we can take, from unpublishing a single page through to closing an account, and the statement of reasons a customer receives, are described in section 9 of our Terms of Service.
7. Trademark and other complaints
This page is only for copyright. For a trademark complaint, impersonation of your brand, a fake login page using your logo, a scam, or any other kind of harmful or illegal content, use our report abuse page. That route reaches the same review team and is the faster path for anything that is not a copyright claim.
For a request about personal data, use our data request page instead.
8. Non-US rights holders
You do not have to be in the United States to use this process, and your work does not have to be registered anywhere for us to act. We act on well-founded copyright notices wherever the rights holder is based, and we handle notices under other national or regional laws, including notices sent under European Union or United Kingdom law, through the same agent address and the same review process. Where a specific law gives you extra rights or requires more of us, we follow that law.
If your notice comes from an authority rather than a private rights holder, send it to team@dearconvert.com and see the contact point for authorities on our report abuse page.
9. Contact
DearConvert is operated by Shiva Guru Balaji S, an independent software developer operating as a sole proprietor in India, from 43b/1 Poosari Thottam, Soolai, Erode 638004, Tamil Nadu, India.
- Copyright notices and counter-notices: team@dearconvert.com, or by post to the designated agent above
- Abuse and illegal content: team@dearconvert.com, or see report abuse
- Other legal notices: team@dearconvert.com
- General support: team@dearconvert.com
Our support team is small, so please use the right address for your issue and it will reach a person faster. Related documents: Terms of Service, Acceptable Use Policy, Privacy Policy, and the full index at Legal.